PartsEye: Submitting a PartsEye Protected Return

KB Article #8299

The PartsEye return will be automatically suggested/generated on the 1st of each month. To be eligible for the PartsEye protected return, all part numbers in the same supersession chain must meet the proper age criteria. For OEM-specific return criteria, refer to the article PartsEye: Generic Part Return Criteria.

If a PartsEye-protected return is not submitted, those parts may be suggested for the following month's return (OEM policy applies). If the second return is skipped, then PartsEye protection on the parts is lost. Another method will be required to relieve the parts from inventory.

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To submit a protected return:

1. If any parts meet the criteria on the 1st of each month, the Returns tab will be highlighted orange. 
   
2. Click the Returns tab. The PartsEye Return looks similar to the stock order.
   
3. For each part, confirm that the part number on the return matches what you have on the shelf. Note: The part number suggested on the return is the newest active number in the supersession chain.
   1. If you have an incorrect quantity on hand or there is a protected quantity discrepancy, please contact a PartsEye planner for assistance.
   2. If there is a part that is not generating in the return but you believe it should, contact a PartsEye planner for assistance.
   3. If the part numbers do not match:
      1. Click the icon () in the Swap column.
         
      2. Change the number in the Qty column to the number you physically have on hand. Note: You can also contact PartsEye planners for assistance.
         
      3. Click Submit.
         
   4. If you do not have the part on hand, you can remove it from your return.
      1. Click the checkbox in the column with the trashcan.
         
      2. Click Save Changes to delete it.
         
   5. To view the ordered history for a part number, hover over the linked number in the Ordered column.
      
   6. To view the suggested history for a part number, hover over the linked number in the Suggested column.
      
   7. To view demand history for a part number, hover over the icon in the History () column.
      
4. (Optional) Add a Return Reference number. Note: If you do not want to add a reference number, PartsEye will automatically create one upon submission.
   
5. Click Save Changes.
   
6. Click Submit.
   
7. The return will be transmitted to the OEM. Depending on the OEM, you will see this return in your DCS within 24 hours or during certain return periods. The OEM sets these criteria.
8. Once your return has been approved by the OEM, the PDC/OEM will provide the physical return process (return in cages, carrier, paperwork, etc.).
9. The final step to completing your return is relieving your inventory. Every attempt should be made to use the manufacturer return function in your DMS, which will keep a historical record of your return. 
   1. If your accounting department mandates that you bill out your return on an internal invoice, you must immediately email a copy of the invoice to the PartsEye planners at [e-mail] so the demand can be removed. Failure to do so may result in recently returned parts being suggested for stock.